
BOOKING POLICY
Our booking policy serves as a service agreement that outlines the terms and conditions of the services we provide. By agreeing to this policy, you can feel confident that you understand your responsibilities and what is expected of us. We take pride in providing exceptional service to all our clients.
Booking Policy
Booking with us is simple and hassle-free. Please note that submitting a booking request does not automatically guarantee your date and time.
Once we receive your request, we'll send you an invoice that includes a non-refundable retainer fee. This fee is required to secure your date and time must be paid upon receipt. If retainer is not paid on time, your date may be released and become available to other clients.
GRATUITY Policy
We believe in rewarding excellent service, and gratuity plays a key role in supporting our hardworking staff.
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If you prefer not to have a tip jar at your event, please notify us prior to your service date. In such cases, a gratuity fee may still apply to ensure our staff is fairly compensated.
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The gratuity fee is a percentage of your total bar service cost and is shared among the bartending team. This percentage varies based on the size of your event and the number of guests. A customized gratuity estimate will be included in your booking proposal.
laws
As a licensed & insured event bartending company, we follow all the rules and regulations concerning underage drinking laws. We take pride in our strict policy of refusing alcohol to be served to or consumed by any person who is visibly intoxicated or under 21 years of age. We reserve the right to check guests' IDs to ensure that we operate within the legal parameters. Our friendly staff is dedicated to serving you safely and responsibly. We believe that everyone has the right to a safe drinking environment, and we take every measure to ensure that you are protected under our care.
payment policy
To ensure a smooth and stress-free event, all invoices must be paid in full no later than 30 days prior to your event date.
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If full payment is not received by this deadline, your booking will be automatically cancelled, and any retainer or prior payments will be non-refundable.
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Date Transfers: You may request to transfer your booking to a new date within 30 days of the original event. Availability is not guaranteed and is subject to our calendar.
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Accepted Payment Methods:
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Credit/Debit Cards (online)
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Instant Payments: Zelle or Venmo
Please Note: A 3% processing fee applies to all payments made via debit/credit card, or Venmo.
Client reimbursement policy
In the event that we are required to purchase any items that were originally the client's responsibility- such as mixers, garnishes, ice, disposable cups, or other supplies- the client will be responsible for full reimbursement.
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An itemized receipt will be provided, and reimbursement must be paid prior to or at the time of service. If payment is not received in advance, service may be delayed or withheld until the balance is settled.
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If reimbursement is not paid by the agreed-upon due date, a late fee of $25 will apply, and a 1.5% interest fee per month (18% annually) will be charged on the outstanding balance until paid in full.
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To avoid unexpected charges, clients should confirm all self-provided items at least 7 days before the event.
"Signature rush"
last-minute booking
Bookings made within 72 hours or less of an event are considered last-minute and are subject to staff availability.
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Full payment is required at the time of booking.
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A last-minute service fee will apply:
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$150 for events with 75 guests or fewer
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$300 for events with more than 75 guests
Important:
Last-minute bookings are non-refundable and cannot be rescheduled. Please call us directly to confirm availability before submitting payment.
Cancellation/date transfer policy
We understand that plans can change. If you need to cancel or change your event date, you may request a one-time date transfer, subject to availability.
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All payments, including the retainer are non-refundable.
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The new event date must be within 30 days of the original date.
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Additional fees may apply if the new date requires increased staffing, travel, or service needs.
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Please note: If your requested new date is unavailable or falls outside of the 30-day window, your payment will be forfeited, and a new booking will be required.
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